FAQ
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It depends!
If we have ready in stock, 4-5 working days. If need to pre-order, around 4-7 weeks. You can find the lead time in every product descriptions, or feel free to check with our sales.
The ETA is an estimate and not a guarantee. Lead time can be impacted by external factors such as freight delays, unstable weather, global pandemics, and other unforeseen circumstances.
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You will have at least 5 years warranty from us!
5 year warranty for most of the items. 10 years warranty for all genuine leather sofas. Whole life warranty for all mattresses.The warranty period commences from the date that goods are received.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way.
For more details about warranty, you can refer to: https://www.lofthome.com/terms-conditions
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Yes, you can! Free cancellation in 48hrs.
If you change your mind and decide to cancel your order or any item(s) in your order, please notify us within 48hrs after the order confirmation and you will be refunded with no additional charges incurred. (If paid by credit card, 3.5% processing fees not refundable)
If over 48hrs after order confirmation. There is a 20% restocking fee charged per item; this fee will be deducted from your refund.
Limitations and exceptions refer to: https://www.lofthome.com/terms-conditions
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We can do return & refund for you!
We do have 30-DAYS NO REASON RETURN & REFUND service. If you change your mind, you may notify us for Return & Refund within 30 days of the date you received the item, no questions will be asked.
Please take note that:
-Only items in as-new condition can be returned.
-Some items not refundable, like mattresses, rugs, cushions etc.
-There are 20% restocking fee & S$50 delivery fee charged per returned item; these fees will be deducted from your refund.
More limitations and exceptions refer to: https://www.lofthome.com/terms-conditions
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It will be FREE or S$50!
The delivery fee depends on the total value of your ordered items. For any single order above S$500, delivery will be free of charge. For any single order below S$500, there will have a S$50 charges for delivery and installation service.
For furniture bulky items, we use specialised professionally trained delivery partners which provides two persons for every delivery & installation, therefore offer the most care to our products and to your delivery experience. This service includes moving of items into the room of choice in your home, unpacking, assembly, installation and rubbish removal. This service only available for products on our website.
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Yes, we can! But it's not free.
We provide disposal service only for your old furniture that will be replaced by your new LOFT HOME items. i.e. the delivery of your new LOFT HOME sofa and the disposal of your old sofa.
Disposal Service rates will be S$50-S$100, depends on the size of the disposal furniture.
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We can arrange another date for your delivery.
Please notify us for date changing at least 3 days before the appointment delivery date!
Customers may reschedule the delivery with no additional charges with minimum notice of 3 business days (Monday - Friday, 9am - 6pm. Excluding Public Holidays) before the delivery date (subjected to the availability of delivery slots).
For rescheduling of delivery within 3 business days before agreed delivery date, LOFT HOME will charge a rescheduling fee of S$50.
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You need to pay additional for carry up!
We can arrange the delivery people to carry up for you, but you need to pay them for their additional works. Carry up charges of S$20 per level will be applicable in the event that the item cannot fit into lift or there is no lift to the unit floor.
It is customers' responsibility to measure their lift & entryway size, to make sure your ordered items can go into your home. If the item(s) really cannot be delivered via lift nor be carried up through stairwell access, we will provide you at most 80% partial refund for the item.
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We will try our best to arrange it for you, but no guarantee!
The delivery date and window timing will be provided 1-10 days before your actual delivery date. As our delivery teams attend to different regions daily, we are unable to guarantee the date of your choice. We do not deliver at specific timings (e.g. exactly at 12pm, or after 6.30pm, etc).
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Yes, we do!
Our delivery team deliver from Mondays to Sunday 10am to 8pm. They do delivery on public holidays also.
For weekends & public holiday delivery, condominium residents need to check with your security whether our delivery team are allowed for delivery. If delivery team arrived and security not allowed them to go in, LOFT HOME will charge a rescheduling fees of S$50.
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We don't want to be late, but sometimes it happens. We beg for your understanding!
In the case of delay due to unforeseen circumstances such as natural disasters, unfavourable weather conditions, or road conditions such as accidents, our delivery team will notify you by a phone call and our sales will reschedule your delivery, subject to availability in our delivery schedule slots.
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